정부의 에이전틱 AI 도입 준비

In collaboration with Capgemini

Making Agentic AI
Work for Government:
A Readiness Framework

I N S I G H T R E P O R T
A P R I L  2 0 2 6

Images: Getty Images, Adobe Stock

Contents


Foreword                                                     3

Executive summary                                              5

1 The agentic opportunity                                        6

     1.1 From process digitization to outcome orchestration            7

     1.2 Why agentic AI matters for governments                     9

     1.3 The tactical challenge: where to begin                       9

2 An innovative government readiness framework for agentic AI          10

     2.1 A function-based assessment lens                          11

     2.2 The assessment of potential against complexity               13

     2.3 A topography of government readiness                      15

     2.4 From global topography to regional roadmap                22

3  Learning from successful deployments                            26

Conclusion                                                   30

Appendices                                                   31

    A1  Methodology                                         31

    A2  Comprehensive breakdowns of agentic AI assessment          33
          scores for all 70 core government functions

Contributors                                                  37

Endnotes                                                    39





Disclaimer
This document is published by the
World Economic Forum as a contribution
to a project, insight area or interaction.
The findings, interpretations and
conclusions expressed herein are a result
of a collaborative process facilitated and
endorsed by the World Economic Forum
but whose results do not necessarily
represent the views of the World Economic
Forum, nor the entirety of its Members,
Partners or other stakeholders.
© 2026 World Economic Forum. All rights
reserved. No part of this publication may
be reproduced or transmitted in any form
or by any means, including photocopying
and recording, or by any information
storage and retrieval system.


                                                                     Making Agentic AI Work for Government   2

April 2026   Making Agentic AI Work for Government:
          A Readiness Framework



  Foreword





                     Martina Klement                    Fabian Mehring               Mohamed Bin Taliah
              Permanent Secretary for Digital          State Minister for Digital Affairs         Assistant Minister, Cabinet