생산성 도구에서 조직 전환으로

C&T Industry Strategy Officers Community

AI at Work:
From Productivity
Hacks to Organizational
Transformation

C O M M U N I T Y P A P E R
J A N U A R Y  2 0 2 6

Images: Getty Images, Unsplash

Contents


Forewords                                                     3

Executive summary                                              5

Introduction                                                    6

1 The promise of AI                                             7

2 The reality of AI                                              11

     2.1 The promise of AI is conditional                            11

     2.2 Trust and governance                                   12

     2.3 Reshaping job tiers                                     13

     2.4 Uneven adoption                                       14

3 The future of AI and work                                      16

     3.1 Four imperatives to support workers in adopting AI             16

     3.2 Three macro questions                                  19

Conclusion                                                   20

Appendix: Questions sent                                        21

Contributors                                                  23

Endnotes                                                    25





Disclaimer
This document is published by the
World Economic Forum as a contribution
to a project, insight area or interaction.
The findings, interpretations and
conclusions expressed herein are a result
of a collaborative process facilitated and
endorsed by the World Economic Forum
but whose results do not necessarily
represent the views of the World Economic
Forum, nor the entirety of its Members,
Partners or other stakeholders.
© 2026 World Economic Forum. All rights
reserved. No part of this publication may
be reproduced or transmitted in any form
or by any means, including photocopying
and recording, or by any information
storage and retrieval system.


                                                 AI at Work: From Productivity Hacks to Organizational Transformation   2

January 2026    AI at Work:
               From Productivity Hacks to Organizational Transformation



   Foreword





                                                 Erik Brynjolfsson
                                                   Jerry Yang and Akiko Yamazaki Professor,
                                                          Institute for Human-Centered Artificial Intelligence,
                                                   Director of the Digital Economy Lab, Stanford University;