AI 에이전트 도입·권한·확장 플레이북

In collaboration
with Capgemini

AI Agents in Action:
A Playbook for Trusted Adoption,
Authorization and Scaling

I N S I G H T R E P O R T
M A Y  2 0 2 6

Images: Getty Images

Contents


Foreword                                                     3

Executive summary                                              4

Introduction                                                    5

1 Agent guidelines                                              7

     1.1  Establishing a shared language for autonomy,                 8
           authority and consequence

     1.2  Allocating decision rights and accountability across the life cycle  9

     1.3  Defining when agentic systems are the appropriate solution      9

     1.4  Sequencing adoption and prioritizing early use cases          10

     1.5  Deployment contexts and baseline governance                11

     1.6  Defining the human–agent operating model                  12

     1.7 From enterprise guidelines to deployment authorization         12

2 ACAP: The Agent Capability and Authorization Profile                 14

     2.1 ACAP structure and how to use it                          16

     2.2  System design and assessment                            17

     2.3  Prepare and deploy                                    23

     2.4  Monitor and improve                                   27

Conclusion                                                   30

Appendix: ACAP summary playbook                                31

Contributors                                                  34

Endnotes                                                    37





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                                                                                              AI Agents in Action   2

May 2026    AI Agents in Action:
          A Playbook for Trusted Adoption, Authorization and Scaling



  Foreword





                      Volker Darius